Meta Quest warranty handling

Important Information about the warranty handling of your Meta Quest equipment

At Unbound XR, we strive to provide you with the best customer experience possible, with your satisfaction being our top priority. In line with with this commitment, we would like to inform you of a critical update with regarding warranty issues for your Meta headsets if you do not reside in one of the countries listed below. If you do reside in one of these countries, you can easily report your repair or defect via the website of Meta to register.

• Austria
• Belgium
• Denmark
• Finland
• France
• Germany
• Iceland
• The Netherlands
• Norway
• Poland
• Spain
• Sweden
• Switzerland

Click here to register your Quest headset at Meta.

Meta has recently provided us with this list of countries where customers can contact with directly for warranty matters. If you live in one of these countries, Meta will handle your warranty requests and arrange for the return shipment of your repaired or new Headset to your address. However, if you live outside of these countries, please note that Meta is unable to ship the repaired or new product directly to your location.

If you reside in one of the above countries, your repaired Headset can be returned directly to your home or office address. Are you staying in a country other than one of the above? In such cases, we kindly ask you to provide Unbound XR's address as the return address when supporting Meta. Unbound XR is Meta's trusted partner and will act as an intermediary to ensure a seamless resolution of your warranty issues. By providing Meta with the address details below, you enable them to carry out the necessary repairs or replacements:

• Unbound XR
• Attn: [Your name]
• Kerkenbos 1063M
• 6546BB Nijmegen
• The Netherlands

Do not use this address if you live in one of the countries on the list above. In that case, use your own address.

We understand that this may involve an additional step in the with process for customers outside of the supported countries. However, rest assured that we with Meta have worked together to streamline the return process so that you receive the necessary support for your Meta headset. If your country is not on this list, it is vital that you inform Meta that Unbound XR is the designated return address. By sharing the address details with Meta mentioned above, you contribute to a smooth and efficient handling of your warranty problems.

How do I register my Meta Headset with issues for warranty?

If you have any further questions or require additional assistance, please do not hesitate to contact with our customer service team. We are here to help and are happy to guide you through the warranty process.