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Frequently Asked Questions

Ordering from Unbound XR Business is a fast, safe and convenient way of shopping. It Webshop Quality Mark guarantees that you shop safely and reliably at Unbound XR Business. Do you still have questions? The customer service of Unbound VR is available 5 days a week to answer all your questions!

View the most frequently asked questions here:

  • Where can I find your terms and conditions?

    You can read our terms and conditions here find.

  • I want my order Return, how do I do that?

    You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including any shipping costs. If you make use of your right of withdrawal, the product with will be returned to Unbound VR with all accessories and - if reasonably possible - in the original condition and packaging. To exercise this right, you can Contact with us at klantenservice@unboundvr.nl. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order. You must complete a completely withdrawal form to send.

    Pay attention! Business customers cannot make use of the right of withdrawal. If you, as a business customer, want something Return, please Contact with our customer service for the conditions.

    Finally, the following products are excluded from the right of withdrawal:
    • Bij verzegelde producten. When the seal is broken, these products are not returnable;
    • Producten die duidelijk persoonlijk van aard zijn;
    • Producten die door de ondernemer tot stand zijn gebracht (maatwerk) overeenkomstig specificaties van de Consumer;
    • Zakelijk of bedrijfsmatige aankopen kunnen ook geen gebruik maken van het herroepingsrecht;

    For more Information see also our Terms and Conditions.

  • What does it cost to have my order shipped?

    We ship all orders to the Netherlands and Belgium for free for you. We do charge shipping costs for deliveries outside the Netherlands and Belgium. For more Information about shipping costs outside the Netherlands and Belgium you can: Contact include with our customer service.

  • When do I receive my order?

    All orders placed on working days before 23:59 will be delivered to you the next day in the Netherlands and Belgium. Orders placed over the weekend will be processed the next business day and made available for shipment. When your order leaves our warehouse, you will automatically receive an email with with the track and trace code. If you have not received this email, please have a look in your junk folder.

    For orders shipped to Belgium, a delivery time of 2 to 3 working days is usually assumed.

    Products that are not in stock will receive an "expected delivery time" from us. We cannot guarantee that the products will be delivered within this delivery time, but we do our utmost to get the products to you as soon as possible. Would you still like to know how long it will take before a product is back in stock, or do you want to know whether we have enough stock? Please Contact with us.

  • What happens to with my order if I'm not at home?

    The DPD deliverer will deliver your order to your neighbors, unless you have indicated not to do so. If your order is not delivered to the neighbors, you will receive a card from the delivery person with a new delivery date.

  • The track and trace does not yet indicate a status, is this correct?

    When our warehouse prints your DPD shipping label, a track and trace code is automatically created and shipped. It may be that your order is still in our warehouse, so that no status can be given to the track and trace code. Often a new status is set the next morning, so it is best to wait until the status is known. If this takes longer than 2 days, please Contact with us.

  • The track and trace code indicates: "expected, but not yet in the sorting process". What does this mean?

    When the track and trace code indicates that the shipment is still expected by DPD, this means that your order is somewhere between our warehouse and DPD's depot. This can happen when we unexpectedly no longer have a product in stock, or when DPD has a busy period (for example during Sinterklaas, Christmas or Sale periods). We would like to ask you to wait another 2 to 3 working days before contacting with us.

  • I still want to cancel my order, is that possible?

    If you want to cancel your order, please Contact us as soon as possible Contact with us on. If your order has already been shipped, cancellation is no longer possible. If this is the case, you can immediately return the package to the delivery person or accept the package and return it.

  • What warranty do I have on my order?

    The legal warranty applies to all items that you buy from Unbound XR Business (term differs per product and can be found in the supplied documentation from the manufacturer). An item must be in good condition and function properly under normal use. If this is not the case, we will provide you with a suitable solution as soon as possible.

  • My order has arrived damaged, what should I do?

    Very annoying when you receive a damaged order. If this is the case please immediately Contact with us so that we can help you with a solution.

  • Can I return my order for free?

    If you decide to place your order with us Return, the return costs will be for your own account. On the website of DPD you can see what it costs to send your return order.

    When you send your return via DPD you will receive proof of shipment. We recommend that you keep this proof of shipment, because it is possible that this is requested by us if the returned package does not arrive with us.

  • with which payment options can I pay for my order?

    Orders from the Netherlands can be paid free of charge with iDeal. Orders from Belgium can be paid free of charge by means of Mr Cash. We also offer the option to pay via PayPal. For orders that are paid with PayPal, €1.50 extra transaction costs will be charged.

    Finally, Unbound VR also offers the option to pay your order afterwards via Postpay. When paying afterwards you can first receive your order and then pay the invoice. If you choose to pay afterwards, you agree with the corresponding Terms and Conditions. For the assessment of your application, the data entered by you will be sent to Focum Commerce BV in accordance with the provisions of the general terms and conditions. If approved, you can pay afterwards and you will receive the order and an invoice from us. You must pay this invoice within 14 days of the invoice date.

  • I have a complaint, where can I indicate this?

    We recommend that you first report complaints to us by emailing klantenservice@unboundvr.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting Valued Shops. From 15 February 2016 it is also possible for Consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file the complaint via the platform of the European Union.

  • I have another question, where can I ask it?

    No problem. Take Contact with us by email. We will usually respond to your question within 24 hours on working days.

    Nowadays we can also be found on Facebook. Do you have a question for our VR specialists? Then take a look at our Facebook page and start a live chat. You will usually receive an answer within an hour!

  • I would like advice about a purchase, how can I best Contact with you?

    At Unbound VR we are happy to advise you about the latest VR products. For general questions, it is best to send an e-mail to klantenservice@unboundvr.nl. We always try to answer your question within 24 hours.

    If you have a business customer and you want more extensive advice about products or starting a VR arcade, you can make a personal appointment with with us to visit our office. We will then take the time for you and can provide a demonstration of a number of VR products. You can reach us by sending an e-mail or by calling our business phone number at: 085 1302 742

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