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General return conditions

Return conditions

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount. Only the costs for returning from your home to our webshop are for your own account, unless the fault lies with us (for example when you have received a wrong product). These costs are approximately €7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product with will be returned all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur. To exercise this right, please with contact us at [email protected] or see our return page. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

Exceptions to the right of withdrawal

The right of withdrawal is only valid for Consumers. Are you a business customer? Then it may be that different return rules apply to you. Please always contact with our customer service first. Your order falls under 'business' if it meets one (or more) of the following points:

  • You have placed an order via our business website (the web address (URL) ends in /business);
  • You have provided a company name during the purchase process;
  • You have placed an order on a business/company email address (ending in '@companyname.nl';
  • You have ordered a product intended exclusively for business customers (such as Google Glass 2, Microsoft Hololens 2, Varjo XR-3 etc.).

In addition, it is possible that you have ordered a product that has been custom-made for you. Think of a VR Flightcase that has been cut to size for your products. The right of withdrawal does not apply to these products. The sale is final after successful payment and delivery.

Software (possibly supplied) also falls outside the right of withdrawal if its seal is broken. When software is supplied with an item and it has been opened/activated, the price can be deducted when processing your return.

Diederik Hermsen- XR Product Specialist

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