Privacy Policy of Unbound XR

This page was last updated on: 11-10-2023

Unbound XR deeply respects your privacy. We solely process data that is required for (improving) our services and manage the information we have collected about you and your use of our services responsibly. We never disclose your information for commercial purposes to third parties. This privacy policy applies to the use of the website and the service provided on Unbound XR. The start date for the validity of these conditions is 16/05/2018, upon the publication of a new version the validity of all previous versions is cancelled. This privacy policy outlines what data about you we collect, how these data are used, and under what conditions these data could potentially be shared with third parties. We also clarify how we store your data, how we protect your data against misuse, and what rights you have in relation to the personal data you provide to us. If you have any queries about our privacy policy, you can contact our privacy contact person, you will find the contact details at the end of our privacy policy

Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and who the data is accessible to

Our webshop has been developed using Magento software. Personal data that you make available to us for our services will be shared with this party. Magento has access to your data to provide us (technical) support, they will never use your data for any other purpose. Magento is obligated to take appropriate security measures based on the agreement we have with them. Magento uses cookies to collect technical information regarding your use of the software, no personal data are collected and/or stored

We take web hosting and email services from TransIP. TransIP processes personal data on our behalf and does not use your data for their own purposes. However, this party can collect metadata about the use of the services. These are not personal data. TransIP has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data. TransIP is obligated to maintain confidentiality based on the agreement

We use the platform of Pay.nl for handling a (part of) the payments in our webshop. Pay.nl processes your name, address and residence details and your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organisational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. In the case of a request for a deferred payment (credit facility), Pay.nl shares personal data and information regarding your financial position with credit rating agencies. All the above-mentioned guarantees regarding the protection of your personal data also apply to parts of Pay.nl's services for which they engage third parties. Pay.nl retains your data no longer than permitted by legal terms

We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name and review on their own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the case that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely with the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, we have given permission to WebwinkelKeur for this. All the above-mentioned safeguards regarding the protection of your personal data also apply to parts of the services for which WebwinkelKeur engages third parties

When you place an order with us, it is our job to deliver your parcel to you. We use the services of PostNL and DPD to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with the carrier. PostNL and DPD only use this data for the purpose of fulfilling the agreement. In case PostNL engages subcontractors, PostNL also makes your data available to these parties

For our administration and accounting, we use the services of Exact. We share your name, address and residence details and details regarding your order. This data is used for administering sales invoices. For our administration and accounting, we use the services of Exact. We share your name, address and residence details and details regarding your order. This data is used for administering sales invoices. Your personal data is securely sent and stored. Exact is obligated to maintain confidentiality and will treat your data confidentially. Exact does not use your personal data for purposes other than those described above

General purpose of processingWe use your data solely for the purpose of our services. That means the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit consent. Your data is not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all obligated to maintain confidentiality based on the agreement between them and us or an oath or legal obligation

Automatically collected dataData that is automatically collected by our website is processed with the aim of further improving our services. This data (for example, your IP address, web browser, and operating system) are not personal data

Cooperation with tax and criminal investigationsIn certain cases, Unbound XR may be required by law to share your data in connection with a tax or criminal investigation by the government. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us

We retain your data as long as you are a client of ours. This means that we keep your client profile until you indicate that you no longer wish to use our services. If you communicate this to us, we will also consider this as a request to forget. Due to applicable administrative obligations, we need to keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment

Under current Dutch and European legislation, as a data subject, you have certain rights regarding the personal data processed by or on our behalf. We explain below what these rights are and how you can invoke them. In principle, to prevent misuse, we send copies and duplicates of your data only to your email address already known to us. If you wish to receive the data at a different email address or, for example, by post, we will ask you to legitimise yourself. We keep a record of completed requests, in the case of a forget request we administer anonymised data. You will receive all copies and duplicates of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Authority for Personal Data at any time if you suspect that we are using your personal data improperly.

Right of access: You always have the right to view the data that we (have) process and that relate to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, stating the category under which we have stored this data, to the email address known to us.

Right to rectification: You always have the right to adjust the data that we (have) process and that relate to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the email address known to us.

Right to limit processing: You always have the right to limit the data that we (have) process and that relate to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data will no longer be processed until you lift the restriction, to the email address known to us.

Right to portability: You always have the right to have the data that we (have) process and that relate to your person or can be traced back to it, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or duplicates of all data about you that we have processed or that have been processed by other processors or third parties on our behalf to the email address known to us. In all likelihood, we will no longer be able to continue the service in such a case, as the secure linking of data files can no longer be guaranteed.

Right to object and other rights: You always have the right, in applicable cases, to object to the processing of your personal data by or on behalf of Unbound XR. If you object, we will immediately stop processing the data pending the outcome of your objection. If your objection is valid, we will provide you with copies and/or duplicates of data that we (have) process and then permanently stop the processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Google Analytics: Cookies are placed on our website by the American company Google, as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide insight into these data under applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

Third party cookies: In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes in privacy policy: We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process already collected data relating to you, we will notify you by email.

Store name: Unbound XR
Web store address: Kerkenbos 1063M
6546 BB Nijmegen
Netherlands
Email address: service@unboundxr.eu
Web store phone number: +31 85 065 6144