ISV full service support

Do you recognize yourself in the situation below?

You started with selling software and managed the entire process up to with pre-installing the software and delivering the hardware. Now you are looking for a reliable and experienced supplier who can support your organization.

This is how our ISV full service support service works

1. We put together a complete package of with different XR hardware that matches with your software

Based on the specifications of your software, we have a package of with different XR hardware, necessary peripherals and accessories ready. The customer puts together his or her order from the hardware and then passes it on to the ISV or to us. We can also provide tailor-made advice.

2. We test to ensure quality

Once the final order has been placed, we will start working on it. The XR glasses and/or additional equipment are provided with the correct Mobile Device Management and your software. We test the operation of the hardware and software. We do this so that quality is guaranteed before we ship everything to the end customer.

3. We ship the complete order

We pack the chosen equipment and accessories and, if desired, provide them with your branding. The entire order is prepared for worldwide shipping.

4. We go one step further

In the unlikely event that something goes wrong with with the hardware or software configuration, Unbound is available to provide support to you and your customers by telephone and email 5 days a week from 9:00 AM to 5:00 PM.

We are also happy to provide training if your customer needs it. In this way we really take everything off your hands.

The benefits of ISV full service support by UnboundXR

• We are a software independent party that does not produce VR/AR/MR software ourselves.
• We have no interest in a specific brand.
• We deliver the desired turn-key configuration, including pre-installed and configured software.
• We supply all desired accessories and peripherals and can provide hardware with your branding.
• We configure the MDM according to the wishes of the end customer or the ISV.
• We test our work before sending it to your customer.
• We ship the hardware to any address worldwide.
• We offer hardware support and first-line software assistance for the end customer.
• We keep the software and applications (version management) on the hardware up-to-date for you.
• We have comprehensive product liability insurance.
• We are WEEE registered. With this we take our responsibility to process packaging and equipment in an environmentally friendly way.

Our ISV full service support Services

Pre-sales Services

• Providing hardware demonstrations and advice to both ISVs and end customers.
• Sending hardware demo/loan kits and handling their return.
• Delivering requested hardware, peripherals and accessories to the end customer or to our ISVs.
• Pre-installing and configuring a Mobile Device Management (MDM) of your choice with the desired applications.
• Creating accounts with, for example, Meta, Pico or Steam*.
• Testing the setup through a sanity test to ensure everything is working properly.
• Applying the company branding and packing ready for use.
• Worldwide insured shipping to your customers.
• Providing financing for purchases from €10,000.

*If the applications to be installed are only accessible via an individual Meta account, then we must create a separate Meta account for each Headset. However, if this is not a requirement, we can create a single Meta account that can be used on up to 30 devices.

After sales Services

• Extending the manufacturer's warranty and/or adding non-life insurance for the hardware.
• Organizing replacement products that can be picked up immediately or delivered within 24/48 hours.
• Providing first-line support to your end customers for all hardware and software questions**.
• Version and update management of the hardware, the MDM and your applications on the devices.
• Manage the MDM configuration, such as creating new users, groups, and the kiosk experiences.
• Periodic maintenance on site.
• We ship the hardware to any address worldwide.
• Offering a buyback guarantee. If desired, we buy back the hardware supplied by us after a period of time.

**When a customer asks questions about the content of the applications, we forward them to the appropriate department or software supplier.

Would you like to receive more Information?

Would you like to receive more Information about this service? Please contact with us via the button below or send an email to [email protected] to find out how we can help you grow your business!