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Vacancy: Customer Service Employee - Virtual Reality

Are you interested in technology, Virtual Reality, gaming, and do you enjoy providing customers with good advice via e-mail and telephone? And are you looking for a fun commercial job within a fast-growing company - and an even faster-growing sector? Then this is a very nice position for you!

Description

Unbound XR is an online distributor of Virtual Reality hardware for business organizations and Consumers. In addition to (online) selling hardware, we engage in with VR/AR/MR consultancy and installation to provide our customers with the best Virtual Reality hardware and advice.

As a Customer Service Employee you will work in a close-knit team to assist our customers. You are the first point of contact for the customer. This could be a simple question like "where did my package go?" to more challenging questions in which a customer wants to start a Virtual Reality project from A to Z.

You are together with your support colleagues responsible for perfect customer handling. You answer incoming questions by telephone and e-mail. In addition, you take care of the complete return processing of returned packages.

In addition to the general work, there is more than enough room for growth with us! Do you have ideas with which we can further grow the organization? In our weekly meeting we take extensive time to discuss opportunities and pitfalls. In this way we work together on a better customer experience and a nicer working environment!

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Tasks

  • You provide (online) support to customers by telephone and email;
  • You recognize commercial opportunities and know how to convert them into a suitable quotation and you follow up by telephone and email;
  • You are aware of the latest (VR) technologies - or you are open to learning more about them;
  • You are responsible for the processing of Returns (both the contact to the customer and the physical processing of the package);
  • You test the latest Virtual Reality products so that you can give good advice to customers;
  • There is a lot of room for growth within our organization. So do you have ideas or things you would like to do? Then that's always possible!

Feature Requirements

  • You are available 32 to 40 hours a week;
  • You have a perfect command of the Dutch and English language (both in speech and writing). with the growing German market is German an advantage;
  • You have an affinity for with Computer technologies and Virtual Reality (or are willing to learn more about this);
  • You have a commercial attitude (you see sales opportunities);
  • You can work independently and take initiative (for example by sharing your ideas in the weekly meeting);
  • You enjoy talking to with customers and maintaining contact with them.

About Unbound XR

Unbound XR is an online reseller and distributor of Virtual Reality hardware and other Consumers electronics. Have you ever searched for VR glasses or accessories, then chances are that you have already visited our webshop or perhaps already bought some. In addition to selling these products, we offer companies that want to start (or grow) with VR consultancy and advice. For example, Unbound XR has already helped dozens of VR Arcades with set up and build the space.

At our office in Nijmegen you will find yourself in a beautiful, innovative space. You get your own desk and Computer - and are immediately included in the team. There is an informal atmosphere, where people work hard. Do you have a question about something? Then there is always a colleague ready to help you or to consult with you!

What do we offer you?

We offer a challenging, varied full-time position for an indefinite period (permanent work) in a rapidly developing and future-oriented market. In addition, there are good primary and secondary employment conditions. Moreover, you are part of a fast-growing company and you can put your stamp on the operating result and we can determine a result-dependent remuneration in consultation.

  • Part-time (32 hours) or full-time (40 hours) in consultation;
  • Flexible at the office and working from home;
  • Expected start date: as soon as possible;
  • Employment type: Full-time, Part-time, Fixed-term, Indefinite;
  • Salary: €2,200.00 - €2,800.00 gross per month (depending on work, experience and responsibilities).

Does the above sound like music to your ears? Do not hesitate and apply immediately by sending your motivation letter and CV to the attention of Remco de Jong by e-mail to: [email protected].

Questions about this feature? Or would you like to contact us first with? Then of course you can always call us: 085 1302 742.

Contact and address details

Diederik Hermsen- XR Product Specialist

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