You have the right to cancel your order without giving any reason within 14 days of receipt. You then have another 14 days to return your product. You will then be credited the full order amount, including shipping costs. Only the costs for returning the product from your home to the online store are at your own expense. Please note: different return conditions apply for business orders than for consumers. Would you like to return a business order? Please refer to our General return conditions.

Once we have received your return, it will be checked by our return department for the condition and operation of the product (if applicable). We will then refund the due order amount within 14 days of registering your return, provided the product has been received in good order.

Registering your return is very simple. Register your return within 14 days of receiving your product(s) with us. You can do this easily by sending an email to our customer service (service@unboundxr.nl) or by going to our contact form via the button below. Please mention your order number so we can assist you quickly.

After registering your return, you will receive an email from us with your RMA number and return instructions. Through our online return platform, you can easily arrange the return of the products yourself. To do this, enter your order number and the email address you used to place your order with us. The costs for returning are at your own expense, unless the fault lies with us (for example, if you received the wrong product from us).

Please note that your return must meet a number of conditions when you send it back to us:

• Send your products to us in the original packaging and including all accessories;
• Reset your details to factory settings (if applicable);
• Ensure your return is sent back to us in a well-protected box. This prevents the product from being damaged when it arrives at our return centre;
• If you make use of the right of withdrawal, the product with all supplied accessories and - if reasonably possible - in the original state and packaging will be returned. If the product is damaged or the packaging is more damaged than necessary to try the product, we can pass on this depreciation of the product to you. Therefore, handle the product with care and ensure that it is well packaged when you return it.

Different rules and laws apply to business orders than to consumers (even if you have placed a business order for personal use). For example, as a company or organisation, you have a 'duty to investigate' the ordered products and you are excluded from the right of return (the 'Distance Selling' law).

The order can be considered as business when it meets one, or more, of the following conditions:

• The order has been placed via our business webshop;
• The order has been placed with a business/company email address (ending on '@companyname.nl');
• A company name was given during the ordering process;
• A product has been ordered that is strictly intended for business use (such as Google Glass 2, Microsoft HoloLens 2, Varjo XR-3 etc.)

Are you still not satisfied with your (business) order? Please contact our customer service (service@unboundxr.nl). For processing a business return, we charge (depending on the returned product) 5% to 20% processing costs. The processing costs are based on the time needed to check, process and book returned products as second chance products. Has your order not yet been shipped? Then you can still cancel it without obligation in time. No cancellation or processing fees will be charged for this. For more information, please see our General return conditions.

Have you already placed an order with us, but would you like to change or cancel it? That's possible! Send an email to our customer service with the request to change or cancel your order. Don't forget to mention your order number. Please note: you can only cancel your order if your package has not yet been processed. If your package is already on its way, it is unfortunately no longer possible to cancel the order. In that case, you can refuse the package at the door so that the courier takes it back, or you can return the package to us using the return steps above.

Below you will find important information regarding the return of orders outside the EU.

• Return labels: For returns outside the EU, we cannot create return labels. As a customer, you need to arrange for return labels yourself. Please contact your chosen carrier to obtain the required return documents and labels. Make sure to follow the correct return instructions to ensure your return is processed smoothly;
• Customs costs: Please note that you as a customer are responsible for the costs that you pay to customs when returning an order outside the EU. These costs may include customs duties, taxes and other charges. It's important that you contact customs or the carrier to follow the required steps to claim these costs back. We cannot claim these costs back on your behalf;
• Customs papers: When registering your package with the carrier and filling in the customs papers, make sure it is clearly stated that it is a return shipment and not a new shipment. If this is not stated, customs charges may be levied when we have to pick up the package. Unfortunately, we cannot pay these costs for you. If customs charges are levied, we will send the package back to you.

Unbound XR does its best to handle every order, delivery and service request carefully. However, if something does not go as you wish, as a private customer you can submit a complaint to us.

Complaints about the execution of an agreement, delivery, product, repair, RMA request or logistical handling must be fully and clearly described and reported to Unbound XR within 14 days after you have discovered the problem, or could reasonably have discovered it. A complaint can be submitted via the designated return, RMA or ticket process, or via the contact details as stated on our website. Please include as much relevant information as possible, such as your order number, invoice number, serial number, photos, videos or other evidence.

We respond to complaints within 14 days of receipt. If a complaint requires more time for a substantive review, you will receive a confirmation of receipt within 14 days with an indication of when you can expect a substantive response. If we find the complaint justified, we will proceed to repair, replacement, exchange, crediting or another appropriate solution depending on the situation. Submitting a complaint does not suspend any payment obligations, unless Unbound XR confirms otherwise in writing.

If we can't work it out together, you can turn to WebwinkelKeur. WebwinkelKeur will mediate free of charge. More information can be found at www.webwinkelkeur.nl.

If the mediation does not lead to a solution, you can submit the dispute to the independent dispute committee to which Stichting WebwinkelKeur is affiliated. The decision of this dispute committee is binding for both Unbound XR and the consumer. There may be costs associated with submitting a dispute to this dispute committee.

A problem is always annoying, especially if you can't immediately work it out with one of our employees. We would like to look together for a solution to your complaint.

Complaints should initially be submitted through the designated RMA or ticket process, or via the contact details listed on our website. The business customer must provide all relevant information required to properly assess the complaint, such as order number, invoice number, serial number, photos, videos, log files or other pieces of evidence.

Unbound XR investigates the complaint and provides feedback within a reasonable time frame. The necessary processing time may depend on the nature of the complaint, the completeness of the information provided, and any assessment by a supplier, manufacturer or carrier.

If a complaint is found to be justified by Unbound XR, Unbound XR will, depending on the situation and in accordance with the applicable business terms and conditions, warranty conditions, RMA procedure and any written agreements, proceed to repair, exchange, credit or another suitable solution.

Submitting a complaint does not suspend payment obligations or other obligations of the business customer, unless Unbound XR confirms otherwise in writing.

If you submit a complaint to us, it will be answered within 14 days at the latest. If we need more time for this, we will let you know within 14 days when you can expect an answer. You can send your complaint by email to service@unboundxr.co.uk.