Discover our B2B-website
With many additional business products, prices excluding VAT, quotation options, and attractive payment terms for your company.
Post-warranty support
Here is the text, enhanced with your desired addition while maintaining the formatting and code: ```html
Support After Expiry of Commercial Warranty
At Unbound XR, we understand that purchasing a VR headset or related hardware is an investment and that you expect high-quality products. Should your product become faulty outside the factory or commercial warranty period, we are here to assist you further. Below we explain how we can support you and what you can expect.
Statutory Warranty and Reasonable Lifespan
In the Netherlands, products must meet reasonable lifespan expectations, based on the type of product, price, and normal usage. Even after the expiry of the commercial warranty, the seller may be obliged to offer support under certain circumstances. This is also known as the conformity requirement. The average lifespan of different product groups is regularly determined by independent bodies such as Techniek Nederland (formerly UNETO-VNI). VR headsets fall under the 'portable' product group. Below is an overview of relevant guidelines for VR hardware:
| Purchase price | Average lifespan |
|---|---|
| €0 or more | 2 years (24 months) |
This table provides an indication, but individual situations may vary. See also: this table.
European Legislation and Your Rights
Under the EU regulations, the seller must repair or replace items you have purchased for free if they are defective or do not look or function as advertised. If this is not possible or the seller cannot do this within a reasonable period and without causing too much inconvenience to you, you are entitled to a full or partial refund. You always have a minimum 2-year warranty from the moment you receive the item. Your country may have rules to further protect you.
The two-year warranty period begins as soon as you receive your item.
If a defect comes to light within one year of delivery, you do not need to prove that it already existed at the time of delivery. It is assumed that this is the case, unless the seller can prove otherwise. If the defect comes to light after the first year, the customer must prove that the problem was already present at the time of purchase.
For a detailed description of the EU legislation, see: Link to EU Directive
How do we assist after the Warranty Period?
1. Assessment of the Fault
Contact our customer service. We assess the fault and investigate whether repair or replacement is possible. In some cases, we may refer you to a specialized repair service.
2. Proportional Compensation
If repair or replacement is not possible, we determine a proportional compensation based on the remaining lifespan of the product. We take into account the original purchase price and the period of use.
Example calculation:
• You purchased a VR headset for €599 with an expected lifespan of 2 years (24 months).
• The product becomes defective after 20 months.
• The remaining lifespan is 4 months, or 17% of the total lifespan. You will then receive a compensation of up to 17% of the purchase price: €599 x 17% = €101.83.
(See also article 14 of the EU Directive)
3. Discounts or Alternative Products
Instead of a cash compensation, you can also opt for a discount on a replacement product. We offer attractive discounts as a compensation.
Your Responsibilities
To take advantage of our support outside the warranty scheme, we ask the following:
- Proof of purchase: Ensure you can present the invoice or receipt.
- Demonstration of original defect: After the commercial warranty has expired, you must be able to demonstrate that the defect was present at the time of purchase. We assess this during the defect analysis.
- Good care: The product must have been used and maintained normally. Damage due to misuse or incorrect maintenance is not covered by the scheme.
How Do I Contact?
Contact our customer service via support@unboundxr.co.uk. We aim to provide you with a suitable solution within two working days.
Frequently Asked Questions
1. My VR headset became defective after 18 months. Is this covered by warranty?
If the commercial warranty has expired, we look at the expected lifespan. If this is longer than 18 months, you may be eligible for support. However, you must prove that the defect was present at the time of purchase.
2. Do I have to pay for a defect investigation?
The first investigation is free of charge. If the defect is beyond the responsibility of Unbound XR, charges may apply. This is always discussed with you in advance.
3. How is the calculation of repair costs done?
Example calculation:
- You purchased a VR headset for €599 with an expected lifespan of 2 years (730 days).
- The headset becomes defective after 500 days, meaning you have used 68.49% of the lifespan.
- The total repair costs amount to €200.
- Your share is 68.49% of €200 = €136.98, while Unbound XR covers 31.51% of the costs: €63.02.
4. Can I get a voucher instead of a compensation?
Yes, we offer the option for a voucher or discount on a new product.
Conclusion
At Unbound XR, we value customer satisfaction, even after the warranty period has expired. We are happy to help you find a solution that meets your expectations and our quality standards. Do you have any questions? Feel free to contact us!