General Terms and Conditions – Unbound XR (B2B)

Last updated: October 27, 2025

Introduction

Unbound XR provides XR hardware, software/licenses, and related services to business customers. All our offers, orders, and deliveries are subject to the NLdigital Conditions 2025, supplemented with the core deviations and provisions below. The NLdigital Conditions 2025 can be viewed at: NLdigital Conditions 2025 (PDF).

Table of Contents

• Article 1 - Definitions
• Article 2 - Identity of the entrepreneur
• Article 3 - Applicability
• Article 4 - The offer
• Article 5 - The agreement
• Article 6 - Right of withdrawal
• Article 7 - Costs in case of withdrawal
• Article 8 - Exclusion of right of withdrawal
• Article 9 - The price
• Article 10 - Conformity and warranty
• Article 11 - Delivery and execution
• Article 12 - Duration transactions: duration, termination, and extension
• Article 13 - Payment
• Article 14 - Complaints procedure
• Article 15 - Ban on Automated Data Collection (Scraping)
• Article 16 - Disputes
• Article 17 - Additional or deviating provisions
• Annex A – Warranty & RMA (B2B)
• Annex B – SLA Installation, Support & Device Management
• Annex C – Delivery, Transport & Risk (EXW/DAP/DDP)
• Annex D – Processing Agreement (DPA)
• Annex E – Third-party terms & Licenses

Core Deviations (additions to NLdigital 2025)

Liability

• Maximum liability: € 2,500,000 per claim and € 5,000,000 per contract year (accumulated).
• Exclusion of indirect/consequential damage remains in force as far as legally allowed.

Warranty (B2B)

• Unless expressly stated otherwise on the product page, a 12-month B2B warranty applies to hardware and accessories.

Delivery conditions and insurance

• Delivery in accordance with Incoterms® 2020 under EXW, DAP, or DDP.
• Standard without transport insurance. The customer is responsible for indicating in writing before shipment whether insurance is desired; in that case, Unbound XR takes out the insurance and the costs are charged.
• All shipments come with track & trace.

Article 1 - Definitions

In addition to the definitions in NLdigital 2025:

• “Customer”: the business contract party of Unbound XR.
• “Product page”: the webpage where a specific product is offered by Unbound XR.
• “Services”: installation, support, device management (MDM/HMS), consultancy, and training.

Article 2 - Identity of the entrepreneur

Unbound XR B.V., trading as Unbound XR. Contact and registration data as stated on the website and in the quote/order confirmation.

Article 3 - Applicability

The NLdigital Conditions 2025, supplemented with these conditions (including core deviations and annexes), apply to all quotes, orders, and deliveries.

Order of precedence in case of conflict: (i) the quote/order confirmation from Unbound XR; (ii) these Unbound supplements including annexes; (iii) NLdigital 2025; (iv) applicable third-party conditions (only for the relevant license/software).

B2C is excluded; separate conditions apply to consumers.

Article 4 - The offer

• Offers are non-binding and dependent on availability from the manufacturer/distributor.
• Specifications, delivery times, and prices can change; obvious errors/typos are not binding.
• For software/licenses, the license/EULA conditions of the relevant third party apply.

Article 5 - The agreement

• The agreement is established after written acceptance by Unbound XR (e.g., by email/order confirmation).
• Quotes expire after the period mentioned in the quote.
• Third-party conditions (e.g., manufacturer/ISV) apply if provided in advance or made available via a link.

Article 6 - Right of withdrawal

Not applicable to B2B. Any trial or evaluation rights are agreed in writing only.

Article 7 - Costs in case of withdrawal

Not applicable to B2B. Any costs for cancellation/return will be charged in accordance with the quote or RMA agreements.

Article 8 - Exclusion of right of withdrawal

B2B purchase and custom work/services are excluded from the right of withdrawal, unless expressly agreed otherwise.

Article 9 - The price

• Prices are exclusive of VAT and other charges unless stated otherwise.
• Price changes due to currency, manufacturer prices, duties, and transport costs can be passed on after prior notification.
• Any insurance premiums for transport are charged separately if desired by the customer.

Article 10 - Conformity and warranty

• Conformity according to NLdigital 2025 and the product specifications of the manufacturer.
• B2B warranty: 12 months, unless stated differently on the product page (more extensive or limited per brand).
• DOA period: 14 calendar days after delivery (after evaluation).
• Exclusions (among others): fall/moisture damage, improper use, modifications, non-original accessories, use outside specifications.
• RMA process: notification with order/invoice number, serial number, and error description; shipping according to instructions; diagnosis starts within 5 working days after receipt; outcome repair/exchange/credit according to availability manufacturer/parts.
• Data security: customer ensures backups and data removal before repair; Unbound XR is not liable for data loss.

Article 11 - Delivery and execution

• Delivery conditions: EXW, DAP, or DDP (Incoterms® 2020).
• Standard no transport insurance; customer instructs in writing in advance if insurance is desired.
• Track & trace on all shipments; "signature on delivery" where possible.
• Visible damage: record immediately and report within 48 hours; hidden damage within 5 days with proof.
• Delivery times are indicative; partial deliveries are allowed. Force majeure and manufacturer delivery problems reserved.
• Ownership transfers after full payment; risk transfer in accordance with chosen Incoterm.

Article 12 - Duration transactions: duration, termination, and extension

• Duration agreements (support, MDM/HMS, licenses) have the term and notice period mentioned in the quote.
• Indexes and price adjustments are applied in accordance with NLdigital 2025 and/or contractually agreed methodology.
• Termination and exit support are agreed upon reasonably; data portability according to GDPR/DPA where applicable.

Article 13 - Payment

• Payment within the term mentioned in the invoice; interest and costs are due in case of exceeding according to NLdigital 2025.
• Unbound XR can suspend delivery in case of payment arrears or insufficient creditworthiness.
• Retention of title: delivered items remain the property of Unbound XR until full payment.

Article 14 - Complaints procedure

• Report functional or logistical complaints as soon as possible; follow the RMA/ticket process.
• Unbound XR investigates the complaint and provides feedback within a reasonable period.
• If a complaint is justified, Unbound XR will repair, exchange, or credit in accordance with these conditions.

Article 15 - Ban on Automated Data Collection (Scraping)

• It is not allowed to automatically collect data from the Unbound website or APIs, to copy or republish without prior written permission.
• Violations can lead to blocking, compensation, and reporting.

Article 16 - Disputes

• Dutch law applies.
• Parties strive to settle disputes amicably; if necessary through ICT mediation.
• The competent judge is that in Gelderland (location Arnhem), unless mandatory law prescribes otherwise or agreed in writing differently.

Article 17 - Additional or deviating provisions

• Deviations only apply if agreed in writing in the quote/order confirmation.
• For software/licenses from third parties, the conditions of that third party apply. Unbound XR provides these in advance (or via link).
• In case of conflict, the order of precedence as mentioned in Article 3 prevails.

Annex A – Warranty & RMA (B2B)

Scope

Applicable to hardware and accessories supplied by Unbound XR to business customers.

Warranty period

• Standard 12 months from the date of delivery, unless the product page/manufacturer states otherwise (where more favorable).
• Consumable/wear parts (pads, straps, batteries > 6 months, cables) and cosmetic damage are excluded unless non-conforming upon delivery.

DOA & non-conformity

• DOA period: 14 calendar days after delivery.
• For DOA: Free exchange or repair according to manufacturer procedure, after evaluation.

Generic RMA flow

• Registration: Customer reports defect via RMA portal/email with order/invoice number, serial number, error description, photos/video.
• RMA number & instructions: Unbound provides RMA number and return/packaging instructions.
• Packaging & shipping: Customer packs according to manufacturer standards. DOA within 14 days: return at the expense of Unbound (NL/BE). After 14 days: transport according to contract (often at customer's expense, unless factory warranty dictates otherwise).
• Diagnosis: Starts within 5 working days after receipt; remote triage where possible.
• Outcome: Repair, exchange (new or refurbished) or credit (pro rata if repair/exchange is not possible).
• Turnaround: Target 10–20 working days depending on manufacturer/parts.
• Advanced replacement (optional): Upon request and against deposit/fee if stock is sufficient.

Exclusions

• Damage caused by improper use, fall/water damage, modifications, non-original accessories, overvoltage, use beyond specifications.
• Third-party firmware/software that impedes operation; root/jailbreak.

Data safety

Customer is responsible for backups and data removal before repair. Unbound XR is not liable for data loss.

Restocking & wrong order

Return of wrongly ordered material possible within 14 days with written permission; restocking fee 10–20% (depending on condition) + transport costs.

Ownership & risk

Until full payment is received, the product remains the property of Unbound XR (retention of title).

Appendix B – SLA Installation, Support & Device Management

Scope

Installation/on-site services, remote support and (optional) MDM/HMS management for XR equipment and peripherals.

Support windows

• Mon–Fri 09:00–17:30 CET (excl. NL public holidays).
• Fault channel: service desk (ticket/email/phone).

Priorities & target response times

• P1 Critical (production stop/wide class outage): first response within 4 hours, workaround within 1 working day, structural solution according to plan.
• P2 High (core functionality disrupted): first response 8 hours, solution/workaround 2 working days.
• P3 Normal (limited impact): response 1 working day, solution 5 working days.
• P4 Request/How-to: response 2 working days, execution in consultation.

Exclusions

• Issues due to customer network, identity provider, third-party content/applications, or changes outside the control of Unbound XR.
• Security events/force majeure (e.g., DDoS, botnets, cloud outage): best effort, without uptime guarantee.

Changes & maintenance

• Scheduled maintenance with a minimum of 48 hours notice.
• Config changes via change tickets; rollback plan for major updates.

Escalation

1st line service desk → 2nd line specialist → Service Manager → Management.

Reporting

Upon request: quarterly report with tickets, response times, and improvement actions.

Compensation

On post-calculation or via prepaid card/retainer; out-of-scope activities in consultation.

Appendix C – Delivery, Transport & Risk (EXW/DAP/DDP)

Incoterms® 2020

• EXW (Ex Works): Customer arranges pick-up, export/transport/insurance; risk transfers upon pick-up from Unbound XR warehouse.
• DAP (Delivered At Place): Unbound arranges transport to agreed place; customer arranges import/VAT; risk at delivery.
• DDP (Delivered Duty Paid): Unbound arranges transport and import formalities, duties/VAT; risk at delivery.

Insurance & track & trace

• Standard no transport insurance. Customer confirms in writing before shipment if insurance is desired; Unbound XR then takes out and charges costs.
• All shipments with track & trace. “Signature on delivery” where possible.

Packaging & delivery

Industry standard packaging; extra packaging on request at extra cost.

Inspection & damage

• Visible damage/shortage: immediately note on delivery receipt and report to Unbound XR within 48 hours.
• Non-visible damage: report within 5 calendar days after delivery with photos/report.

Partial deliveries & delivery times

Allowed in consultation. Delivery dates are indicative; force majeure and delivery problems with manufacturers can lead to delay.

Risk transition & ownership

Risk transition according to chosen Incoterm; transfer of ownership after full payment (retention of title).

Appendix D – Processing Agreement (DPA)

Roles

Customer: data controller; Unbound XR: processor for support/MDM/HMS and related services.

Purposes & categories

• Purposes: device management, support, license management, logistics/RMA.
• Categories of personal data: end user identification (name/ID), device IDs, usage/log data, contact details.

Processing

• Only on written instructions from the customer; no other purposes.
• Subprocessors (e.g., ticketing/MDM/cloud) are notified in advance; customer can object on reasonable grounds.

Security (TOMs)

Appropriate technical and organizational measures: access control, encryption where appropriate, logging, least privilege, periodic reviews.

Data breaches

Report without delay, at the latest within 48 hours of discovery, with relevant information for possible reporting to AP/involved parties.

Rights of data subjects

Unbound XR supports customer with GDPR requests (access, correction, deletion, data portability) as far as technically possible.

Retention periods & end of service

After end: deletion or return of personal data (at customer's choice), unless there is a legal obligation to retain.

Audits

Annual assurance information (upon request) and reasonable audits during office hours with advance notice; confidentiality and cost allocation in consultation.

Transfers outside EEA

Only with appropriate safeguards (e.g., EU-SCCs) and additional measures if required.

Liability

In accordance with main terms; limits from Key Deviations (€ 2,500,000 / € 5,000,000) apply, unless mandatory law provides otherwise.

Appendix E – Third Party Terms & Licenses

Applicability

For software/cloud/licenses provided by Unbound XR (including Meta/Quest for Business, HTC, ArborXR, etc.), the manufacturer/ISV's own EULA/terms also apply.

Provision in advance

Unbound XR provides (links to) the applicable terms before purchase. Purchase/activation implies acceptance by customer towards the respective third party.

Order of documents

1. Quote/order confirmation Unbound XR (incl. Key Deviations and Appendices A-E);
2. NLdigital 2025;
3. Third-party terms for as far as they concern the relevant products/services.

Limitations & updates

• Licenses are person/device or seat-bound according to the third party; limitations on use, export and compliance are binding.
• Updates/feature changes are determined by the third party; Unbound XR is not liable for changes in roadmap/pricing by third parties.

Keys & activation

Customer ensures correct registration/activation. Misuse/resale in violation of the third-party terms is at customer's risk.

Applicability of NLdigital Terms 2025

The complete NLdigital Terms 2025 are an integral part of these terms and are available via:

NLdigital Conditions 2025 (PDF).