Free support via e-mail and phone through our helpdesk

The user can report an incident to the Unbound XR Support Desk. Although the standard support does not have a guaranteed service level, Unbound XR aims to achieve the following; on working days (Monday to Friday) between 8:30 am and 5:00 pm, we aim for a response time of less than 8 hours. Questions and issues can be reported 24/7 via the e-mail Support Desk and during office hours on working days also via the Unbound XR service number.

Warranty handling is done through the manufacturer and can be requested directly from Unbound XR. Damage repair and repairs that fall outside the manufacturer's warranty can also be handled by Unbound XR. The costs for damage repair and repairs that fall outside the manufacturer's warranty are the customer's responsibility.

Unbound also offers the possibility for extended warranty and support, the options include:

Repair, verzekerings- and warranty handling are done through the Dutch service and repair partner of Unbound XR. With one point of contact for damage or warranty, even during the statutory warranty. (The replacement service and preventive maintenance are handled by Unbound XR)

  • Delivery of replacement hardware within 24/48/72 hours;
  • Extended warranty and (fall/water) damage insurance. Click for more information;
  • Preventive maintenance.

 

Any questions? Feel free to contact us and we will be happy to assist you!