Free support via email and phone from our helpdesk

The user can report an incident to the Unbound VR Support Desk. Although the standard support does not have a guaranteed service level, Unbound VR aims to achieve the following; on weekdays (Monday to Friday) between 8.30am and 5.00pm we aim for a response time of less than 8 hours. Queries and faults can be reported 24/7 via the email Support Desk and during office hours on weekdays also via the Unbound VR service number.

Warranty processing is done through the manufacturer and can be directly requested from Unbound VR. Damage repair and repairs that fall outside of the manufacturer's warranty can also be handled by Unbound VR. The cost for damage repair and repairs which fall outside the manufacturer's warranty are charged to the customer.

Unbound also offers the possibility for extended warranty and support, the options are:

Repair, insurance and warranty handling are done through the Dutch service and repair partner of Unbound VR. With one point of contact for damage or warranty, also during the statutory warranty. (The replacement service and preventive maintenance are handled via Unbound VR).

  • The delivery of replacement hardware within 24/48/72 hours;
  • Extended warranty and (drop/water) damage insurance. Click for more information;
  • Preventive maintenance.

 

Any questions? Feel free to contact us and we'll be happy to help!