You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning the product from your home to the web store are at your own expense. Please note: different return conditions apply to business orders than to consumer orders. Do you want to return a business order? Then check our General Return Conditions.

When we have received your return, it will be checked by our returns department for the condition and functionality of the product (if applicable). We will then refund the order amount due within 14 days of registering your return, provided the product has already been received in good order.

Registering your return is very simple. Register your return within 14 days of receiving your product(s) with us. You can easily do this by sending a e-mail to our customer service (service@unboundxr.nl) or by going to our contact form via the button below. Please include your order number so we can assist you quickly.

After registering your return, you will receive a e-mail from us with your RMA number and return instructions. Through our online return platform, you can easily arrange the return of the products yourself. For this, enter your order number and e-mailadres with which you placed the order with us. The costs for returning are at your own expense unless the fault lies with us (for example, if you received the wrong product from us).

Please ensure that your return meets a number of conditions conditions when you send it back to us:

• Send your products in the original packaging and including all accessories to us;
• Reset your details to factory settings (if applicable);
• Ensure that your return is sent back to us in a well-protected box. This prevents the product from being damaged when it arrives at our return centre;
• If you make use of the right of withdrawal, the product will be returned with all supplied accessories and - if reasonably possible - in the original condition and packaging. If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass on this depreciation to you. Therefore, handle the product with care and ensure that it is well packaged when returning.

Different rules and laws apply to business orders than to consumers (even if you have placed a business order for personal use). As a company or organisation, you have a 'duty to investigate' the ordered products and are excluded from the right of return (the 'Distance Selling' law).

The order can be considered a business order if it meets one or more of the following conditions:

• The order was placed through our business webshop;
• The order was placed with a business/company e-mailadres (ending in ‘@companyname.nl’);
• A company name was provided during the ordering process;
• A product was ordered that is strictly intended for business use (such as Google Glass 2, Microsoft HoloLens 2, Varjo XR-3 etc.)

Are you still not satisfied with your (business) order? Then contact our customer service (service@unboundxr.nl). For processing a business return, we charge (depending on the returned product) 5% to 20% processing costs. The processing costs are based on the time required to check, process, and rebook returned products as second chance products. Is your order not yet shipped? Then you can still cancel it in time without any obligations. No annulerings- or processing costs will be charged for this. For more information, also see our General Return Conditions.

Have you already placed an order with us, but would you like to change or cancel it? That is possible! Send a e-mail to our customer service with the request to change or cancel your order. Do not forget to mention your order number. Please note: cancelling your order is only possible if your package has not yet been processed. If your package is already on its way, it is unfortunately no longer possible to cancel the order. In that case, you can refuse the package at the door so that the delivery person takes it back, or you can return the package to us via the above return steps.

Below you will find important information regarding returning orders outside the EU.

• Return Labels: For returns outside the EU, we cannot create return labels. As a customer, you must arrange for return labels yourself. Contact your chosen carrier to obtain the required return documents and labels. Ensure that you follow the correct return instructions to ensure that your return shipment is processed smoothly;
• Customs Costs: Please note that as a customer, you are responsible for the costs you pay to customs when returning an order outside the EU. These costs may include customs duties, taxes, and other charges. It is important that you contact customs or the carrier to follow the required steps to reclaim these costs. We cannot reclaim these costs on your behalf;
• Customs Papers: When registering your package with the carrier and filling out the customs papers, make sure it is clearly stated that it is a return shipment and not a new shipment. If this is not stated, customs costs may be charged when we have to collect the package. Unfortunately, we cannot pay these costs for you. If customs costs are charged, we will return the package to you.

It can always happen that something does not go quite as planned. We recommend that you first make complaints known to our customer service. We will then try to assist you as best as possible to reach a desired solution. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur Dispute Mediation. Since 15 February 2016, it has also been possible for consumers in the EU to submit complaints via the ODR-platform of the European Commission. If your complaint has not yet been dealt with elsewhere, you are free to submit your complaint via the European Union platform.

A problem is always annoying, especially if you cannot resolve it directly with one of our employees. We would like to work together to find a solution for your complaint. Because we want to provide our customers with optimal service, we find it important to hear from you if you have complaints about our service. Do this - also to limit any damage - as soon as possible. According to the law, a complaint is made in time if this is done within two months after discovery. This also applies if the purchased product does not have the properties you could expect based on the purchase agreement. It is in your interest to make your complaints known in writing.

If you submit a complaint to us, it will be answered within 14 days at the latest. If we need more time, we will let you know within 14 days when you can expect an answer. You can send your complaint by e-mail to service@unboundxr.nl.