Unbound XR Privacy Policy

This page was last updated on: 11-10-2023.

Unbound XR values your privacy greatly. We only process data that we need for (improving) our service and handle the information we have collected about you and your use of our services with care. We never make your data available for commercial objectives to third parties. This privacy policy applies to the use of the website and the services provided by Unbound XR. The start date for the validity of these terms is 16/05/2018, with the publication of a new version the validity of all previous versions is null and void. This privacy policy describes which data about you is collected by us, what these data are used for and with whom and under what conditions this data can potentially be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have in relation to the personal data you provide to us. If you have any questions about our privacy policy, you can contact our privacy contact person, you can find the contact details at the end of our privacy policy.

Below, you can read how we process your data, where we store it (or have it stored), which security techniques we use and who can access this data.

Our online store is developed using Magento software. Personal data that you provide for the purpose of our services is shared with this party. Magento has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Magento is obliged to take appropriate security measures based on the agreement we have with them. Magento uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.

We acquire webhosting- and e-maildiensten from TransIP. TransIP processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of services. These are not personal data. TransIP has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data. TransIP is obligated to maintain confidentiality under the agreement.

For handling a (portion of the) payments in our online store, we use the platform of Pay.nl. Pay.nl processes your name, address and residence details and your payment details such as your bankrekening- or credit card number. Pay.nl has taken appropriate technical and organisational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve its services and, in that context, to share (anonymised) data with third parties. In the case of an application for a deferred payment (credit facility), Pay.nl shares personal data and information regarding your financial position with credit rating agencies. All of the above-mentioned safeguards regarding the protection of your personal data also apply to those parts of Pay.nl's services for which they engage third parties. Pay.nl does not retain your data longer than is permitted by law.

We collect reviews through the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name, e-mailadres. WebwinkelKeur shares this information with us, allowing us to link the review to your order. WebwinkelKeur uses cookies and other internet technologies to see whether e-mails are opened and read. WebwinkelKeur also publishes your name and review on their own website. In some cases, WebwinkelKeur may contact you to provide an explanation for your review. If we invite you to leave a review, we share your name and e-mailadres with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing their services, for which we have given permission to WebwinkelKeur. All the above guarantees regarding the protection of your personal data also apply to the parts of the service where WebwinkelKeur engages third parties.

When you place an order with us, it's our responsibility to ensure your package is delivered to you. We utilise the services of PostNL and DPD to carry out the deliveries. As such, it's necessary for us to share your name, address, and residence details with the courier. PostNL and DPD use this information solely for the purpose of fulfilling the contract. In the event that PostNL employs subcontractors, PostNL will also make your data available to these parties.

For the management of our administration and accounting, we use the services of Exact. We share your name, address and place of residence details, and details concerning your order. These data are used for the administration of sales invoices. For the management of our administration and accounting, we use the services of Exact. We share your name, address and place of residence details, and details concerning your order. These data are used for the administration of sales invoices. Your personal data is sent and stored securely. Exact is obliged to maintain confidentiality and will treat your data confidentially. Exact does not use your personal data for any other purposes than those described above.

General purpose of the processingWe use your data solely for the purpose of our service provision. This means that the purpose of the processing is always directly related to the task you have assigned. We do not use your data for (targeted) marketing. If you share data with us and we use this data to - other than at your request - contact you at a later time, we explicitly ask for your consent. Your data is not shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by the agreement between them and us, or an oath or legal obligation.

Automatically Collected DataData automatically collected by our website is processed with the aim of further improving our services. This information (for example, your IP-adres, web browser, and operating system) is not personal data.

Cooperation in fiscal and criminal investigationIn certain circumstances, Unbound XR may be legally obliged to share your data in connection with a fiscal or criminal investigation by the government. In such a case, we are compelled to share your information, but we will resist this as far as the law allows us.

We retain your data as long as you remain a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also interpret it as a request to be forgotten. Based on applicable administrative obligations, we need to keep invoices with your (personal) data, so we will retain this information for as long as the applicable period runs. However, staff will no longer have access to your client profile and documents that we have produced as a result of your assignment.

Under the current Dutch and European legislation, you as a data subject have certain rights regarding the personal data that is processed by us or on our behalf. We explain below what these rights are and how you can invoke these rights. As a rule, to prevent misuse, we only send copies and duplicates of your data to your already known email address. In the event that you wish to receive the data at a different email address or by post, for example, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forget request, we administer anonymised data. You will receive all copies and duplicates of data in the machine-readable data format that we use within our systems. You have the right at all times to file a complaint with the Data Protection Authority if you suspect that we are using your personal data in an incorrect way.

Right of accessYou always have the right to view the data that we (have) processed and that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data in their possession, indicating the category under which we have stored this data, to the e-mailadres known to us.

Right to RectificationYou always have the right to request that we amend the data we (allow to be) processed that relates to you or can be traced back to you. You can submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the e-mailadres known to us that the data has been amended.

Right to restriction of processingYou always have the right to limit the data we (have) processed that relate to your person or can be traced back to it. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mailadres known to us that the data will no longer be processed until you lift the restriction.

Right to portabilityYou always have the right to have the data we (have someone else) process and that relate to your person or can be traced back to it, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mailadres known to us, copies or duplicates of all data about you that we have processed or that have been processed on our behalf by other processors or third parties. In all likelihood, we can no longer continue the service in such a case, as the secure linking of data files can no longer be guaranteed.

Right to object and other rightsIn certain circumstances, you have the right to object to the processing of your personal data by or on behalf of Unbound XR. If you object, we will immediately cease data processing pending the resolution of your objection. If your objection is justified, we will provide you with copies and/or duplicates of the data we process or have processed on your behalf, and thereafter cease processing permanently. Moreover, you have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe it does, please contact our privacy contact person.

Google Analytics: Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to keep track of and obtain reports on how visitors use the website. This processor may be obligated to provide access to this data under applicable laws and regulations. We have not allowed Google to use the obtained analytics for other Google services.

Third-party cookiesIn the event that third-party software solutions utilise cookies, this is stated in this privacy policy.

Changes to the Privacy PolicyWe reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data we have already collected about you, we will notify you via e-mail.

Shop Name: Unbound XR
Online store address: Kerkenbos 1063M
6546 BB Nijmegen
Netherlands
Email Address: service@unboundxr.eu
Webshop Telephone Number: +31 85 1302 742