ISV full service support

Based on the specifications of your software, we have a package ready with various XR hardware, necessary peripherals, and accessories. The customer assembles their order from the hardware and then passes it on to the ISV or to us. We can also provide tailored advice.

Once the final order has been placed, we get to work. The XR headsets and/or additional equipment are equipped with the correct Mobile Device Management and your software. We test the functionality of the hardware and software to ensure quality before shipping everything to the end customer.

We pack the chosen equipment and accessories and, if desired, brand them with your logo. The entire order is prepared for worldwide shipping.

If something goes wrong with the hardware or software configuration, Unbound is available five days a week from 09:00 to 17:00 by phone and e-mail to provide support to you and your customers.

We are also happy to provide training if your customer needs it. This way, we truly take everything off your hands.

• We are a software-independent party that does not produce VR/AR/MR software ourselves.
• We have no interest in a specific brand.
• We deliver the desired configuration turn-key, including pre-installed and configured software.
• We supply all desired accessories and peripherals and can brand the hardware with your logo.
• We configure the MDM according to the wishes of the end customer or the ISV.
• We test our work before sending it to your customer.
• We ship the hardware to any address worldwide.
• We provide hardware support and first-line software assistance for the end customer.
• We keep the software and applications (version management) on the hardware for you up-to-date.
• We have extensive product liability insurance.
• We are WEEE registered. This means we take responsibility for processing packaging and devices in an environmentally friendly manner.

• Providing hardware demonstrations and advice to both ISVs and end customers.
• Shipping hardware demo-/loan kits and handling their return.
• Delivering requested hardware, peripherals, and accessories to the end customer or our ISVs.
• Pre-installing and configuring a Mobile Device Management (MDM) of choice with the desired applications.
• Creating accounts with, for example, Meta, Pico, or Steam*.
• Testing the setup with a sanity test to ensure everything works properly.
• Applying company branding and packing it ready for use.
• Insured worldwide shipping to your customers.
• Providing financing for purchases from €10,000.

*If the applications to be installed are only accessible via an individual Meta-account, we need to create a separate Meta-account for each headset. However, if this is not required, we can create a single Meta-account that can be used on up to 30 devices.

• Extending the factory warranty and/or adding damage insurance for the hardware.
• Organising replacement products that can be picked up immediately or delivered within 24/48 hours.
• Providing first-line support to your end customers for all hardware- and software questions**.
• versie- and update management of the hardware, the MDM, and your applications on the devices.
• Managing the MDM-configuratie, such as creating new users, groups, and kiosk experiences.
• Performing periodic on-site maintenance.
• We ship the hardware to any address worldwide.
• Offering a buy-back guarantee. We will buy back the hardware we supplied if desired after a period.

**When a customer asks questions about the content of the applications, we refer them to the appropriate department or software supplier.

Would you like to receive more information about this service? Please contact us via the button below or send a e-mail to sales@unboundxr.nl to discover how we can help your business grow!