Customer Service

• Name: Unbound VR B.V. (Unbound XR)
• Address: Kerkenbos 1063F, 6546 BB Nijmegen, The Netherlands
• Phone: +31 85 1302 742
• Email: service@unboundxr.eu
• VAT number: NL859776761B01
• Chamber of Commerce number: 74112406

• Bank: ING
• Account name: Unbound VR B.V.
• IBAN: NL25INGB0007638708
• SWIFT/BIC: INGBNL2A

• Bank: RABOBANK
• FAO. Floryn Payments Foundation in respect of 'Unbound VR B.V.'
• IBAN: NL73RABO0317927299
• SWIFT/BIC: RABONL2U 

• VAT number (UK): GB373340213
• EORI number (UK): GB373340213000
• D-U-N-S number: 492948015
• SIC number: 5045
• VOEC number: 3007677

We understand the importance of a circular economy and reducing electronic waste. By joining the WEEE, we ensure that our activities comply with the relevant environmental regulations and contribute to preserving our planet for future generations.

• Stichting OPEN (Dutch compliance): Contract number CO00018817
• Stichting Stibat Services: Participant number 41858
• LUCID registration number (German EPR compliance): DE5987279564130
• Stiftung Elektro-altgeräte Register (German WEEE compliance for batteries): DE 32674223
• Recubel membership number (Belgian compliance): Membership number 951028
• Bebat (Belgian compliance): Participant number 770367
• Read more about our view on WEEE here

At Unbound XR, we value your safety and trust. Our company liability insurance (Policy no: 458466502) not only covers your purchases, including computers, peripherals and VR glasses, up to €2,500,000 per claim and €5,000,000 per year, but also extends to our services.

Whether it's products or services, local or international, your protection is paramount. We are proud to offer high-quality products and comprehensive services. Our team is ready to support you at every step and ensure your satisfaction.

Available on weekdays between 09.00 - 17.00. Please note, we do not have a physical shop for consumers at this address. We sell to consumers exclusively through our webshop. Business customers can visit our showroom by appointment, for product demonstrations (AR, VR and MR glasses).

When you decide to do business with us, we believe personal contact is important. You can make an appointment with us for an introductory meeting, in which we will advise you on the options we can offer you. We also have a beautiful showroom at our location in Nijmegen (The Netherlands), where we are more than happy to demonstrate our products to you.

Click here for more information about an advisory meeting and XR consultancy on-site.

As a business customer of Unbound XR, it's important to be aware of our key policy documents. Below, you will find links to these documents:

• Terms and Conditions
• Privacy Policy
• Health and Safety Policy
• Anti-Bribery and Corruption Policy of Unbound XR
• Ethics Policy

We recommend that you read these documents carefully and contact our customer service with any questions or comments.

We recommend that you first make your complaints known to us by emailing service@unboundxr.eu. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From February 15, 2016, consumers in the EU can also register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the platform of the European Union.

We are always looking for new talent! Do you have an affinity with electronics, virtual reality and/or sales, or do you have other unique talents? Then by all means, contact us and who knows, we might be welcoming you soon!

Curious about the team behind Unbound XR Business? Check out our page Our Team.