Pimax Crystal shipping update

Good news! The first Pimax Crystal headsets have now been delivered to customers who placed an order with Unbound XR. However, there are also some questions regarding the use of the headset and parts that are not included in the box. On this page, we would like to provide some clarification on the most frequently asked questions about Pimax Crystal.

 

1. Packaging improvement

Packaging improvement: there were reports that the headband was damaged during shipping. There was too much pressure in the packaging, which pressed on the headband and could break the plastic. This issue has been investigated and resolved by adding an extra foam layer to the packaging. If a customer still receives a defective headset, it will be replaced immediately at no cost.

2. Extra glass lenses

With the Pimax Crystal, you receive an extra set of glass lenses. These are not included directly with the headset. Due to the complex production process of the glass, there is a delay in their delivery. All customers who have now received their Pimax Crystal will receive the extra set of glass lenses in a few weeks. For new orders of the Pimax Crystal, the glass lenses will be included in the packaging as standard.

3. Fibre optic cable

The Pimax Crystal comes standard with a copper DisplayPort cable. However, because this was not fully in stock, Pimax decided to deliver some units with the (more expensive) Pimax Optical fibre cable. Since it is not entirely fair that some customers received the standard cable while others received the more expensive optical fibre cable, Pimax has decided to provide all customers with an optical fibre cable. These cables are delivered by Pimax itself, so you can contact Pimax for this. This applies to orders placed before 23 May 2023. New orders are not eligible for this.

4. Extra focus on customer support

As there are quite a few questions about the installation process of Pimax and other components of the Pimax Crystal, Pimax has set up a 'VIP customer support' service. They prioritise customers who have ordered the Pimax Crystal to assist them as best as possible with their questions. You can contact support@pimax.com if you have any questions about the Pimax Crystal. Pimax aims to respond to your query within 48 hours.

We are delighted to announce the first shipments of the Pimax Crystal headsets to our customers. With improvements to the packaging, the addition of an extra set of glass lenses, and the availability of a fibre optic cable, Pimax strives to provide the best possible experience. Do you still have questions about your order? Our customer service team is ready to assist you. Contact us byonline contact form filling out our online contact form. Pimax Crystal promises an exciting adventure in the world of virtual reality!

 

Do you have questions about the status of your order or delivery? Then contact contact Unbound XR customer service. Fill out our online contact form or send your query to service@unboundxr.nl. Do you have a technical question or complaint about the Pimax Crystal headset? Then it is best to contact Pimax directly. Send an email to support@pimax.com.

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